Oxford Matura Trainer PRACA Practice Exam

What is the term for the individual responsible for managing a receptionist's duties?

1. Office manager

2. Reception supervisor

3. Front desk clerk

4. Administrative assistant

The correct answer is: Office manager

The term "office manager" refers to an individual who oversees the various operations within an office, including managing the responsibilities assigned to a receptionist. This role typically involves ensuring that the front desk is functioning efficiently, providing guidance and support to reception staff, and coordinating office activities. The office manager may also handle scheduling, customer interactions, and administrative tasks that complement the work done by receptionists. While other options exist, they either denote roles with narrower responsibilities or specific functions. For example, a "reception supervisor" may focus solely on overseeing the reception area but might not encompass broader management duties across the office. A "front desk clerk" usually refers to someone executing duties at the front desk without supervisory authority, and an "administrative assistant" often assists various functions within the office but may not specifically manage the reception area. Hence, the office manager is the most suitable term for the role responsible for managing a receptionist’s duties.